The Customer Service Training Design team is looking for a dynamic, proactive and motivated individual who will use excellent communication and organizational skills to design and develop quality training programs.
ACTIVITIES AND KEY ACCOUNTABILITIES
- Provide continuous support to the Manager, Training Design
- Develop and maintain a strong working relationship with Call Centre management team
- Lead the development of e-Learning courseware for Call Centres
- Develop effective project workplans and provide regular updates to Manager with respect to milestones and deadlines
- Execute a broad range of training strategies that support adult learning styles
- Ensure ongoing maintenance of existing programs, including file management and technical guidance to new members of the design team
- Plan, organize and conduct TTT workshops to qualify instructors on concepts and techniques required to deliver training
- Gather and solicit operational and training performance information
