Athletic Club Front Desk Clerk

Perform tasks involved in the day to day operations of the Athletic Club & Spa front desk, insuring the highest degree of customer satisfaction.

Essential Duties and Responsibilities:

• Greet and check in/out members and guests in a friendly, helpful and welcoming manner.
• Verify club status for lodging guests and membership status for all members.
• Interact with members, guests and employees in a warm and friendly manner.
• Offer clear directions including use of locker key and location of locker rooms, pool and cardio equipment to all lodging guests.
• Provide exceptional guest service by insuring a friendly and welcoming atmosphere for members and guests.
• Work with other departments, including Front Desk, Call Center and Maintenance, to ensure the needs of the Club and its guests are met.
• Maintain key security and coordinate dispensing of lockers.
• Maintain an organized pro shop, front desk, storage room, and lobby area.
• Monitor towel bin and locker room cleanliness.
• Stock spa lockers for massage and facial clients
• Maintain a fully stocked towel supply. Fold towels as needed.
• Wipe down weight equipment daily; clean racquetball and tennis courts as needed.
• Price and sell pro shop merchandise.
• Promote and sell Spa services
• Assist the Athletic Club Supervisor in maintaining a fully stocked pro shop and inventory count.
• Up-sell massage, facials and court use in all facility descriptions.
• Schedule and coordinate massage, facial, racquetball, and personal training appointments accurately.
• Open and close club, performing all procedures outlined in the operations manual.
• Monitor and secure adequate front desk and operations supplies.
• Complete daily sales report accurately, reconciling cash, receipts, and a $200 bank.
• Report maintenance needs, member/guest comments and concerns to appropriate manager or supervisor.
• Demonstrate a willingness to function as part of a team.
• Be available to work a flexible schedule throughout entire ski season, including holidays.
• Assist club supervisor in training new front desk personnel.
• Assist club supervisor and manager with special tasks and assignments as needed, such as organizing member contests or updating bulletin boards.
• Promote open and positive lines of communication among fellow staff members.
• Demonstrate knowledge and understanding of all club memberships, products, and programs making appropriate recommendations for prospective members.
• Complete the membership process and membership applications accurately.
• Actively promote club programs and services to members and guests.
• Act as an ambassador for our club programs as well as for Copper Mountain Resort.
• Execute club emergency plan when necessary. Assist management in emergency situations.
• Assist in the maintenance of Pool, Hot Tubs, Sauna, Steam Rooms when needed
• Attend regular staff meetings.
• All other duties as assigned.
• Supervisory Responsibilities:
• Assist in training new employees

Personal Attributes:

• Is honest and has the highest integrity
• Is able to handle and manage confidential information
• Professional appearance. Adheres to all grooming guidelines
• Follows established policies and procedures
• Is supportive of Core Values
• Sets the example for others and is above reproach
• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
• Can handle fast paced, potentially high-pressure environment
• Is flexible with hours and days of work
• Is able to work any hours of the day, any days of the week
• Prioritizes and re-prioritizes personal time and work, to have good balance in life

Requirements:     
Basic Requirements:

• Must be able to lift and carry items up to 50 lbs.
• Able to work early morning and late evening hours while staying alert and focused.
• Comfortable working alone

Preferred Experience:

• High school diploma preferred
• Previous experience in a customer service-oriented position, preferrably in an Athletic Club, fitness or hotel/resort setting.
• Cash handling and basic computer skills preferred, including Excel, Word and Outlook.
• Excellent communication, organizational and customer service skills.
• CPR/first aid training is advantageous.
• Must be friendly, outgoing and enjoy a high degree of customer contact.