Retail Manager, Consumer Experience

Description of Duties:

• Oversees retail store consumer experience with a primary focus on executing sales, marketing and merchandising plans that align with NOA's brand strategy and ensuring Nintendo World staff delivers a positive customer experience.
• Collaborates with NOA sales and marketing teams to effectively promote Nintendo World as a experiential retail destination
• Ensures all products and displays are merchandised effectively to maximize sales and profitability
• Manages product procurement and merchandising
• Collaborates with licensee and merchandise suppliers
• Plans in-store promotion, events and experiences
• Supports and coordinates marketing initiatives
• Partners with external organizations to drive awareness and traffic to Nintendo World
• Prepares proposals for activities and purchases
• Analyzes and communicates customer trends and opportunities
• Monitors and evaluates performance of assigned staff
• Provides feedback, guidance, training and task direction
• Provides consistent leadership, positive attitude
• Influences behavior and manages the values and attitudes of staff
• Clear understanding of company vision and store objectives as to communicate them effectively to staff
• Ability to work independently and collaboratively
• Strong time management and organizational skills, ability to multi-task
• Interacts with subordinates, peers and/or managers in other work groups/teams/vendors
• Teaches, trains and interprets data and resolves semi-routine issues
• Assists in setting and leads execution of short-term objectives for assigned work groups/team

Summary of Requirements:

• Five or more years of related experience, including at least three years managing others
• Strong leadership and problem solving skills
• Excellent communication skills, both written and verbal
• Ability to forecast and analyze market information and data
• Attention to detail and accuracy
• Enthusiasm towards and willingness to learn about gaming
• Ability to coordinate, develop and execute brand programs (promotions, events, retail marketing) designed to build awareness and elevate the Nintendo brand
• Previous buying experience and/or merchandising experience
• MS Office proficiency (Excel & Word required; PowerPoint and Access preferred)
• Ability to work open, flexible schedules (including weekend, early mornings and occasional overnights)

Education:

• Undergraduate degree in Business, Marketing, a related field or equivalent