CSR, UK Golf

Under Armour is looking for a qualified, driven CSR, UK Golf  This is an opportunity to be part of a great success story, as Under Armour continues to impact the business like no other company has. As a CSR, UK Golf, you will respond to all customer and sales representative inquiries, regarding orders, shipments, products and complaints for the UK Golf accounts.  As the key link between Sales and our customers, a CSR provides exceptional serice and support to members of our sales team and our accounts.

What will I do at UA?

• Work daily within SAP to place orders, track orders and manage all issues related to the UK Independent accounts
• Answer all incoming calls in a pleasant, professional, courteous and timely fashion
• Direct/transfer calls as necessary
• Distribute sales correspondence to appropriate individuals in a timely fashion
• Coordinates incoming and outgoing fax transmittals/mainitaning fax log
• Maintain sales files including quotations, contact reports, sales history, work orders, etc
• Manage customer database for entry of leads and generation of correspondence.  Ensures database is maintained and kept up to date
• Accurately inputs orders and relative data in the customer database
• Coordinates literature mailings for advertising leads, business reply cards, call inquiries, and special mailings
• Assist in customer service activities as needed
• Work as a team with other CSRs to manage the business and support teammates when needed

Skills and Experience:

• Strong computer and analytical skills
• History of punctuality and deadline adhherence
• Time Management/Multi-tasking
• Ability to run and interpret reports
• Customer Service experience
• Team Player

Qualifications to be considered:

• High School (or GED), and 2 or more years customer service experience working with golf accounts preferred (preferably in a manufacturing environment); or equivelant combination of education and related experience.
• SAP Systems preferred – ideally with experience in the AFS component.  PC experience: Microsoft Office Word, Excel, Outlook