F&B Server

Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff

Essential Duties and Responsibilities:

• To help create memories for our guests and staff as the best mountain resort experience again and again
• Standard Operating Procedures will be followed at all times
• Must have the ability to take ownership of the position
• Must always be polite and respectful of our guests and employees
• Must always be on time
• Always acknowledge every guest immediately upon sight
• Great Guest Service
• Must be available to our guests and employees at all times
• You will portray the impression that you are happy and we are happy to have you here
• Promote a fun, safe, sanitary work environment
• Ability to complete tasks in a timely manner

Guest Service Duties:

• Coordinate the efficient flow of business through the restaurant and bar
• Act as a liaison between bartender, guest and management
• Support members through teamwork and mutual respect
• Keep service & seating area clean, keep in bussed and surrounding tables
• Be sure our guests have what they need (menu, water)
• Clean-up as needed
• Answer inquiries from guests
• Make the guest feel welcome
• Engage in small talk
• Smile always
• Server position is empowered to serve it up, fix it up with a monetary limit to be decided upon by the manager of the unit
• Clock in for your shift once appearance requirements are met and in uniform.
• Attend daily staff meeting
• Check with Manger for any special events
• Be sure restaurant is ready to open before seating guests
• Be sure bar stations are well equipped and clean (to opening side work)
• Maintain work area, keep it clean and organized
• Perform table and bar maintenance
• Assist in general cleaning of the building
• Be sure restaurant is sufficiently stocked with condiments
• Review the shift with MOD
• Greeting and serving guests in a prompt and courteous manner.
• Giving drink and menu descriptions and using suggestive selling techniques to further sales and enhance guest enjoyment.
• Proper cash handling and cash reconciliation
• Tip reporting (as outlined by state and federal law).
• Proper food and beverage service (specific to style of restaurant).
• Tip out (as designated by management/ specific to restaurant).
• Proper sequence of service (specific to individual restaurant).

Personal Attributes:

• Is honest and has the highest integrity
• Is able to handle and manage confidential information
• Professional appearance. Adheres to all grooming guidelines
• Follows established policies and procedures
• Is supportive of Core Values
• Sets the example for others and is above reproach
• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
• Can handle fast paced, potentially high-pressure environment
• Is flexible with hours and days of work
• Is able to work any hours of the day, any days of the week
• Prioritizes and re-prioritizes personal time and work, to have good balance in life

Requirements:     
Basic Requirements:

• Ability to stand for long periods of time (will include nights on special event weekends and holidays)
• Ability to work a flexible schedule, any times or days needed
• Ability to lift and carry loads of up to 50lbs
• Ability to negotiate stairs
• Ability to communicate effectively both verbally and written
• Must be able to hear normal conversations in a busy, crowded environment
• Vision must be within normal range to work safely and to read written information
• Must be fluent in English
• High School Diploma or GED preferred
• TIPS certification preferable, may be obtained after employment
• 18 years of age or older, required to sell alcoholic beverages

Preferred Experience:

• Ability to work in a fast paced environment
• Ability to work calmly in a high stress environment
• Must be able to multi task, prioritize and organize
• Previous food court/restaurant/QSR experience is advantageous.
• Training will be provided for relevant outlet equipment
• Ability to ski or ride at an intermediate level or above if working at on-mountain outlet
• Necessary equipment to ski and/or ride to location if working at on-mountain outlets