Visitor Services Assistant

Under general supervision of the Visitor Services Specialist, this position performs cashier duties and provides information to visitors of the Museum. Incumbents work variable scheduled hours conforming to the seasonal hours of the facility.

Essential Duties and Responsibilities:

• Ensure that each Museum visitor receives outstanding customer service by providing a friendly environment which includes greeting and acknowledging every visitor, answering questions, maintaining outstanding standards, and thorough exhibit knowledge along with all other components of customer service.
• Maintain an awareness of all exhibit information, promotions, and advertisements.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at cash registers.
• Responsible for accurate cash accounting and reporting.
• Opens and closes the cashier station to the public in accordance with scheduled hours.
• Perform cashier functions and complete various reports.

Non-Essential Duties and Responsibilities:

• Assists museum staff and security with event setup, filing, errands and tour groups as needed.
• Performs other duties as assigned.

Knowledge/Skills/Qualifications:
Knowledge of:

• Physical layout of the Museum facility; knowledge of cash handling procedures.

Skill in:

• Cashier functions and completion of required forms and reports.

Ability to:

• While maintaining professional appearance and conducting themselves in a professional manner, greet and assist the public; explain rules and policies, and communicate effectively with others in
• providing information regarding Museum exhibits and events.
• Process information/merchandise through computer system and POS register system.
• Communicate with associates and guests.
• Read, count and write to accurately complete all documentation.
• Work varied hours/days as business dictates.

Qualifications:

• High school diploma, GED, or equivalent required.
• Cash handling and reporting experience required.
• One year of museum attendant experience preferred.

Employee Expectations:

• As an AMA employee, the incumbent is expected to model the following traits:
• Foster and maintain open communication and collaboration and actively engage in the exchange of ideas and maintaining constructive relationships.
• Utilizes initiative and creativity in all aspects of the position.
• Lead by example by maintaining a high standard of professional ethics and conduct at all times.
• Treat everyone with dignity and respect at all times.
• Support and uphold the policies, procedures of the AMA as directed by the Museum Director and Board of Directors.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; talk or hear. The employee is regularly required to stand; walk; and occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close and distance vision, and ability to adjust focus.

Work Environment:
The work environment characteristics described here are typical of an office environment and representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.