Patrol Dispatch - Seasonal Full Time
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|Employer:|| Whistler Blackcomb|
Ski / Winter Sports
|Post Date:||12/31/2013 06:00 AM|
Patrol Dispatch - Seasonal Full Time
Our Mission statement is the very essence of why we're here - a compelling statement that defines our reason to be here each day:
"To create memories as the best mountain experience again and again."
Top five reasons to work in Operations
1- Working outdoors
2- Once in a life-time experience
3- Best schedule - 3 days off every week
4- Unbelievable "corner office" view
5- Great team environment
Position Status: Full Time (30-40 hours/week) Seasonal, Hourly. Seasonal positions can be differentiated from year round jobs as the have predefined start and end dates. These dates may vary due to seasonal business fluctuations.
What you'll be doing:
• Continually strive to exceed our Guest's expectations and to create memories for guests and staff as the best mountain experience again and again.
• Receive calls from guests & staff reporting injuries. Collect information regarding the nature, location & severity of each injury in ski area. Broadcast orders to ski patrollers.
• Use Incident Command System for emergencies on hill. Hold role of Incident Commander.
• Delegate appropriate personnel and resources to situations that include: Staff & public buried in avalanches, serious medical emergencies and missing persons.
• Ensures transport of Guests and or Staff off the slopes of Whistler or Blackcomb mountains.
• In medical emergency situations organized helicopter rescues from Incident Site to Whistler Clinic. In severe cases organize immediate transport of patient to Vancouver.
• Maintain daily Patrol Dispatch for all daily operations including: Injuries, ski run trail checks, and avalanche control and accident investigations.
• Multitask using VHF Radio & answer up to six phone lines.
• Participate in training and emergency exercises with other staff members.
• Coordinate response with police, Regional EHS dispatch, Whistler Medical Clinic, Provincial dispatch, Blackcomb Helicopters, and family members of injured parties when required to do so.
• Maintain dispatch office and supplies.
• Assist Patrol with Sweep.
• Demonstrate our core values: Safety First, Striving to be the best, and showing that we care
• It is required that the dispatcher maintain a calm and pleasant phone and radio manner while executing the duties listed above.
• Always show up on time, in uniform, and adhere to the grooming policy!
• Proficient knowledge of Blackcomb Mountain ski runs, lifts and terrain.
• Emergency Protocols
• Ability to act as Incident Commander during emergency situations that include Staff & public buried in avalanches, serious medical emergencies, rope and H.E.T.S rescues, missing persons, Fuel Spill, Wildland Fire, Multiple Casualty Incident and Commercial Lift Structure Fire.
• Recognize priorities when under pressure and understand the sense of urgency required for different emergency situations.
• Expected to attend Technical and Critical Incident Debriefs following major hill occurrences.
• Administration Skills
• Proficient with Microsoft Office including Word and Excel
• Ability to work in a fast paced environment.
• Ability to work under pressure, carrying out multi-tasking duties and remain calm and alert at all times.
• Excellent interpersonal skills and team play.
• Avalanche control mornings involve getting clearance for 9 zones around the mountain.
• Daily communication regarding Clearance for Lift ops, Food & Beverage, Ski School, Maintenance Grooming and Snowmaking.
• Guests in distress - Broken equipment, too tired to go on, found in terrain above their ability and various other requests.
• Message center for Ski patrollers
• Tracking and organizing daily statistics. This includes - Daily Pro Patrol and Volunteer Patrol Roster, Daily Stats, to-scene-on-scene, Daily Injury list and Skid List.
• Transporting and filling of all SAR forms.
• Proof of clear criminal record check
• Must have strong decision making skills
• Well developed interpersonal skills and communication skills
• The ability to multi-task and work well under pressure
• Must be familiar with Radio Protocol
• Must have strong knowledge of computer systems such as Microsoft Word and Excel
• A working knowledge of Blackcomb Mountain operation procedures a definite asset
• Ski at an advanced level