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Employer:  Microsoft Games
Industry:  Cool Jobs
Video Game
Job Type:  Full Time
Country:  Malaysia
State/Province:  Any
City:  Kuala Lumpur
01/12/2018 05:07 PM
Job Description:  


Business Function Overview:  

Microsoft's Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our portfolio is built and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

We are responsible for designing, building and operating our unified global datacenters; managing the demand planning and capacity utilization of our unified infrastructure; and responsible for all of the operations needed to run the physical infrastructure (including supply chain, hardware, power, security, and workflow teams). We focus on smart growth with an emphasis on automation, data driven engineering, cost-effectiveness and environmental sustainability.

At the forefront of the action in MCIO is our Datacenter Operations Group.


As a successful Datacenter Technician, your performance objectives will consist of:

Empower a culture of safety, security, and compliance in all aspect of datacenter activities  

Establish and enhance strong working relationships with customers

Understand overall ticket management process

Perform power cycles, swap out failed components, handle storage media, and perform troubleshooting

Perform cable installations, testing and troubleshooting using standard data center processes

Perform hardware installations – rack / stack  

Physically assist in moving and racking equipment

Update inventory systems as required

If required, assist Datacenter Deployment team with the deployment of datacenter infrastructure as needed to address high volume work activity

If required, assist Datacenter Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes


Required Skills and Experience: 

At least two (2) years of experience supporting IT equipment or related technology or three (3) years of relevant IT-related course work  

Ability to support frequent standing, walking, pushing, pulling, bending, reaching, lifting up to 50lbs, and working at heights

Strong written, verbal, and interpersonal skills

Valid license to drive standard street-legal automatic transmission vehicles within your DC's local jurisdiction

Flexibility to work non-business hours (shifts) that may include weekends and/or holidays

Preferred Skills and Experience: 

Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or equivalent work experience

Applicable certifications: CompTIA, Microsoft, Network Certifications

Strong working knowledge of physical IT infrastructures (e.g. Servers, SANs, Networking, etc.)

Experience to include operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)

Perform and execute organization's safety programs and policies, and compliance knowledge assessments

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