Axe Bat Customer Service Specialist

POSITION: Axe Customer Service Specialist                DEPARTMENT: Sales                                        REPORTS TO: Senior VP

YOUR MISSION: As a member of Team Axe, the Customer Service Specialist is responsible for ensuring a positive customer experience for all Axe Bat customers. This opportunity is perfect for an energetic, self-starter who wants to join a fast-growing startup and become an instrumental part of the company. This position ensures Axe Bat customers, along with our online and key accounts, experience the same excitement when purchasing an Axe Bat as they do when swinging it!

YOUR DAILY RESPONSIBILITIES:

·        Support customers via phone, email, and live chat;

·        Respond to customer calls/emails within 24 hours of receipt with complete and accurate feedback;

·        Enter/confirm new customer orders into order system within 24 hours of receipt;

·        Provide inventory feeds as required by specific customers;

·        Upload tracking information as required by specific customers;

·        Assist with item set ups as needed for new programs;

·        Respond to and engage with customers on social media, and contribute to Axe Bat social media efforts as needed;

·        Communicate cuts, subs and extensions to customers in a timely fashion;

·        Over-communicate to internal corporate team to ensure that all programs deliver on time and ensure that no unnecessary time or expense is spent to fulfill a program;

·        Assist as needed with problem solving with account base, including chargeback elimination/reduction, inventory substitutions, markdown elimination/reduction, etc.

·        Maximize working hours to ensure that all job functions are completed in a timely fashion.

YOUR AMAZING SKILLS & ATTRIBUTES:

·        Highly developed sense of integrity and commitment to customer satisfaction.

·        Excellent organizational skills with a solid system of prioritizing and executing multiple tasks.

·        Excellent oral and written communication and teamwork skills with ability to elicit cooperation from a wide variety of sources including management, clients, other departments and vendors.

·        You have strong phone skills and willingness to learn and search for new solutions.

·        You're great at explaining, teaching, and evangelizing the benefits of Axe Bat.

·        You get energized by helping people and can proactively help customers.

·        You demonstrate good judgment on social media and have a working knowledge of current platforms.

·        You display initiative, show interest in taking additional responsibility, and are committed to delivering exceptional service and customer experience.

·        You are self-motivated and thrive on independence.

·        You want to be part of and help build a great team.

WE’D LOVE TO SEE YOU HAVE:

·        1-3 years of experience in a position that required sales and/or directly supporting customers.

·        Infinite positivity with dedication to put the customer first above all.

·        Humor! Life is short, hit dingers!

·        Truth and authenticity. We are Axe Bat.

·        Loves team sports, softball/baseball especially!

WE LOVE OUR VALUES, DO YOU?

·        Authentic - Communicate with honesty, act with integrity.

·        Innovative - Always look for a better way.

·        Respectful - Be responsive, dependable and considerate.

·        Productive - Your time is valuable; make it count.

·        Collaborative - Working together & helping each other equals success.

·        Passionate - Committed in heart and mind. We are Baden’s biggest fans.

·        Competitive - We strive to be the best. We will not compromise.

·        Optimistic - The future is bright; believe it, live it, enjoy it!

·        Quality - Remember, Quality is Important!

INTERESTED? Email your resume and cover letter to careers at axebat dot com.