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Employer:  Aspen Skiing Company
Industry:  Cool Jobs
Hotel / Resort / Lodging
Ski / Winter Sports
Job Type:  Full Time
Country:  United States
State/Province:  Colorado
City:  Aspen
11/09/2017 07:01 PM
The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds -- hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to apres ski, this hotel is, guests have said, "the Aspen of Aspen."
Position Summary
Supervise and assist in the service of banquet functions. Serve guests in a friendly, professional manner according to hotel standards working under the direction of the Banquet Manager. Prepare all pertaining paperwork.

Service Standards:
• Eye contact should be made at a distance of no less than 10 feet from every guest
• A genuine smile should be offered at a distance of no less than 5 feet from every guest
• Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor
• Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests
• Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest's individual needs
Essential Functions of the Job:
• Oversee the set-up of functions including checking of the physical layout of the room, providing the servers with the proper set-up information; and post updated function sheets in the banquet kitchen
• Conduct pre-service meetings with staff
• Attend monthly department meetings; In the absence of the banquet manager attend weekly event order meeting
• Oversee the service of the function assigned by the Banquet Manager to insure the success of the function and staff adherence to all service rules
• Meet individual hosts and make him/herself accessible to the host for any need that may arise
• Complete china, glass and silver requisitions.
• Properly close all banquet checks and complete the captain's logbook at the completion of the function
• Oversee the clean-up of all functions and insuring the proper removal and storage of hotel linen and skirting
• Report all incidents to the Banquet Manager
• Prepare and post daily room assignments for servers including specific times for set-up and service
• Prepare daily payroll statistical reports
• Oversee proper clean up, handling and storage of all props and specialty china
• Assist the Banquet Manager in the annual performance evaluations of the banquet servers
• Respond properly in any hotel emergency or safety situation
• Perform other tasks or projects as assigned by hotel management and staff
• Ensure the proper care, security and maintenance of hotel equipment through proper supervision of service personnel
• Constantly monitor the staff's appearance, attitude and degree of professionalism
Additional Job Duties:
• Complete tasks and projects delegated by your Supervisor and assist other departments as business volumes and staff levels demand
• Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules
• Report to shift on time
• Enforce and comply with all policies and procedures for the Food and Beverage Department, The Little Nell and the Aspen Skiing Company
Education, Experience & Skills:
• High School Diploma or equivalent preferred
• Three years in food and beverage service required
• Wine knowledge, knowledge of food and cooking methods, ability to work well with people, strong organization and supervisory skills

Physical requirements of the position include:
• Ability to carry heavy loads such as trays and tables (40-60 pounds)
• Ability to pull heavy loads (300 pounds)
• Standing, bending, and stooping required

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