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Employer:  Lifetime Fitness
Industry:  Exercise / Fitness
Job Type:  Full Time
Country:  United States
State/Province:  Texas
City:  Dallas
10/12/2017 11:20 AM

The Team Member Development Manager is a leader who is passionate about the hiring, growth and development of fitness professionals. This leader owns all aspects of the onboarding, development and succession of The Life Time Fitness Professional. The T.D.M. will lead and manage a cohort of fitness professionals as they are on-boarded into the Fitness and Nutrition team, as well as, guide their development and succession desires throughout their career within their given location.

Major Duties and Responsibilities
Member Experience
  1. Conducts fitness professional file audits each month.
  2. Follow-up client call for quality assurance.
  3. Conducts shadows of member experience interactions to assure a quality experience.
  4. Reassigns clientele when a trainer is termed

Financial & Budgetary
  1. Plans and manages the execution of hitting the old business portion of each club’s monthly goal
  2. Plans and manages the execution of hitting resign expectations each month
  3. Maintain a personal book of business each week

Managerial & Supervisory
  1. Acts as the Manager On Duty during designated time blocks
  2. Completes a thorough business review each month
  3. Attend weekly business and education meetings
  4. Attend weekly leadership meeting
  5. Attend National Leadership Calls
  6. Run weekly Cohort meetings
  7. Conducts all practical interviews
  8. Own and run weekly education meetings
  9. Onboard all new trainers within their first 6 months of hire
  10. Own the levels and education system within your location

Responsibilities of All Positions
  • Supports and articulate Life Time Fitness mission statement
  • Maintains Healthy Way of Life
  • Adheres to company policies and procedures
  • Ensures cleanliness of the club using all 5 senses:
    • Sight to ensure club is neat and orderly
    • Sound to ensure music/ sound levels are appropriate
    • Touch to ensure floors, countertops, etc are clean and dry
    • Taste to ensure food & beverages in the cafe are up-to-standards
    • Smell to ensure the club is fresh and odor free

Customer Service :
  • Demonstrates positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers

Safety :

Safety responsibilities include:
  • Complies with all company safety rules
  • Uses all required safety devices and personal protection equipment
  • Reports accidents and injuries to supervisor as soon as possible
  • Notifies department head of any unsafe acts or conditions as soon as possible
  • Participates in safety training and safety inspections
  • Suggests methods of preventing hazards to safety committee

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