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Employer:  Entertainment Cruises
Industry:  Cool Jobs
Cruise Line
Job Type:  Full Time
Country:  United States
State/Province:  District of Columbia
City:  Washington
01/04/2017 08:01 PM
Job title: Host/Floor Captain
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Restaurant Manager/ Supervisor on duty

Job Summary:
Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Host/Floor Captain assists the Restaurant Manager on duty with the day-to-day activities of the front-of-the-house to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.

Essential Functions:
  • Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
  • Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and shipmates
  • Actively participate in meetings including the Manager pre-cruise briefing
  • Oversee the setting of assigned deck(s), including package assembly & placement, and sidework & section assignments
  • Assist with the warm and efficient greeting and seating of guests when they arrive.
  • Coordinate buffets and table invitations on assigned deck(s)
  • Assist Servers and Server Assistants with table service
  • Maintain a high level of energy and a positive attitude
  • Lead by example, by remaining consistently professional and positive in front of staff, and maintaining a positive attitude
  • Comprehensive knowledge of all F& B Menu items, packages & POS systems
  • Interact with guests using scripted approaches
  • Participate in all entertainment as scripted
  • Table touch all individuals on deck, and meet all group leaders
  • Participate and lead post cruise clean up; assign duties, and ensure the completion of all side work
  • Participate in the "Bye Bye" line
  • Perform a walk through inspection with manager(s) at the completion of each cruise to ensure proper deck arrangement and sanitation
  • Check in with managers following the cruise to address any issues or situations, and to offer solutions to problems

Additional Responsibilities:
  • Be prepared to begin work at scheduled time
  • Maintain uniform and personal grooming in compliance with appearance standards
  • Other duties as assigned by the manager or supervisor on duty


Accountabilities:

The successful Host/Floor Captain will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and feedback from peers on the service team.

Job Specifications / qualifications:
  • High school diploma or equivalent required
  • Must be at least 18 years of age
  • Previous restaurant experience preferred
  • Energetic and enthusiastic personality essential
  • Must possess a service orientation - actively looking for ways to help others
  • Will work for extended periods of time without sitting
  • Must be able to walk stairs
  • Required to lift furniture and other heavy items such as bus tubs up and down stairs
  • Will be required to be available for work on all major holidays
  • Per US Coast Guard requirement, must be a US Citizen or a Permanent Resident

*For purposes of this job description only, references to the 'Company' are to the following subsidiaries of Entertainment Cruises Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Seadog Ventures, Inc. and Spirit Cruises, LLC. You are employed by one of these subsidiaries, not by Entertainment Cruises Inc.

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Entertainment Cruises, Inc is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, disability, or any other classification protected by applicable law.



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