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Employer:  Entertainment Cruises
Industry:  Advertising / Marketing / PR
Cool Jobs
Cruise Line
Sales
Job Type:  Full Time
Country:  United States
State/Province:  District of Columbia
City:  Washington
01/04/2017 08:01 PM

Job title: Account Manager
Department: Sales
FLSA status: Exempt
Reports to: Director of Sales

Job Summary:
Inspired by our commitment to excellence, the Sales teams at our Company* create unforgettable memories for our guests. The successful Account Manager will successfully execute the sales plan for their assigned market segment and sub-segments, maximizing revenue generation from that territory.

Essential Functions:
Sales
  • Develop comprehensive knowledge of guest and market needs
  • Execute the sales plan using effective sales techniques
  • Lead Generation- Network through current guests, telemarketing, attending trade shows and industry events, requesting referrals
  • Sales Conversion- Successfully convert prospects to clients by conducting telephone sales calls to both new and existing guests, and using effective closing techniques
  • Identifies guest needs and utilize in-depth product knowledge to prepare winning proposals
  • Balances Company and guest needs to create win/win situations
  • Convincingly presents proposals over the phone and in person during site inspections and appointments
  • Successfully upsells existing clients to higher value items
  • Handle objections and resolve guest problems
  • Establish relationship with associations/business organizations (e.g. Chamber of Commerce, Convention & Visitors Bureau)

Guest Service
  • Ensure prompt responses to guest inquiries
  • Ensure complete and accurate product details are communicated to the Food & Beverage (F&B) and Operations team to ensure proper product execution
  • Follow up with guest within 24 hours after the cruise to further develop the account and to:
    • Thank guest
    • Discuss other events
    • Obtain cruise feedback
    • Set up next meeting
    • Rebook for next year
    • Get referrals
  • Work with Director of Sales to resolve all guest issues

Administrative
  • Use Salesforce CRM system to effectively plan and manage the activities in the assigned markets and to track productivity of these sales activities
  • Use Salesforce CRM & Reservation systems to accurately book and manage reservations and cruise details
  • Maintain organization through time management, setting priorities, and accurate paperwork
  • Work with Sales Associate to collect payments and keeps accounts receivables up to date

Additional Responsibilities:
  • Attend applicable meetings as designated or necessary
  • Other duties as assigned by the Director of Sales

Accountabilities:
The successful Account Manager will attain personal selling goals, will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties. Performance will be measured by sales achievement, management evaluation, and feedback from peers on the city's team.

Job Specifications / qualifications:
  • Bachelor's Degree in a discipline related to the work of the position preferred OR Associates Degree with 1-2 years additional sales experience
  • Minimum of two (2) years' total sales experience consisting of at least one (1) year outbound telephone sales experience
  • Hospitality experience preferred
  • Strong written and verbal communication skills
  • Analytical skills required in order to identify and exploit selling opportunities
  • Proficient computer skills, including Microsoft Office, CRM and reservation software


For purposes of this job description only, references to the 'Company' are to the following subsidiaries of Entertainment Cruises Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Seadog Ventures, Inc., Spirit Cruises, LLC and Potomac Riverboat Company, LLC. You are employed by one of these subsidiaries, not by Entertainment Cruises Inc.

Entertainment Cruises, Inc is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, disability, or any other classification protected by applicable law.



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