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Employer:  Entertainment Cruises
Industry:  Cool Jobs
Cruise Line
Maritime
Job Type:  Full Time
Country:  United States
State/Province:  Massachusetts
City:  Boston
12/21/2016 08:04 PM
POSITION DESCRIPTION

Job title: Associate Director of Marine Operations
Department: Operations
FLSA status: Exempt
Reports to: Director of Marine Operations

Job Summary:
Inspired by our commitment to excellence, the maritime team at Entertainment Cruises creates unforgettable memories for our guests. The successful associate director of marine operations:
  • Assists Operations Director in the management of the city Operations Department, including recruitment, training, coaching, development, and retention
  • Oversees vessel operations including aspects of prudent seamanship, capital improvements, systems maintenance and repairs, and financial management of the marine department
  • Oversees execution of the cruise to ensure consistently high levels of safety, quality, service and guest satisfaction while maintaining a high level of profitability


Essential Functions:

Operations
  • Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise. Specifically:
    • Directs the efforts of the Operations team
    • Rides cruises to observe & coach Captains and staff
    • Identifies skills training needs for all Captains
  • Rotates as cruise captain on cruises and ensures adherence to procedures detailed in the Product Management Guide-this includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction
  • Participates in the execution of the Safety Program, including emergency drills
  • Participates in the detailed plans of significant R&M and capital projects:
    • Plans should include time lines, man-hours, and contingencies
    • Plans must be revised and revised frequently during the execution period
  • Participates and ensures the proper maintenance of all ship's systems and boarding facilities
  • Contracts necessary repairs, when outside expertise is required, following company policy for authorization of expenditures in the absence of the operations director
  • Ensures adherence to Coast Guard rules and regulations, and other federal and local rules and regulations
  • Ensures strict compliance to Crisis Management Plan and Vessel Security Plan
  • Participates in the development of the city's strategic business plan
  • Maintains close liaison between the Operations Department and other departments
  • Executes other projects as assigned by management


Operations Team Management
  • Recruits new Mates and deckhands when necessary to fill vacant positions
  • Provides and executes an integration plan for each new hire or promotion according to the established training program
  • Provides ongoing performance feedback & coaching to all Operations Department team members
  • Recommends the promotion of Operations Department team members
  • Develops positive working relationships with other department heads and peers
  • Adheres to Company's performance management guidelines for all discipline and termination situations

Guest Service
  • Resolves guest problems utilizing strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention
  • Oversees the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies

Administration
  • In the absence of the Operations Director, monitors and controls all costs associated with the operation of the Operations Department in accordance with budget
  • Maintains supply and equipment purchasing systems, which ensure maximum quality, least cost and high reliability
  • Monitors/oversees scheduling operations shipmate work periods to achieve maximum payroll efficiency
  • Maintains payroll management system
  • Manages Uniform Inventory and distribution
  • Ensures that accident reports are completed accurately and promptly
  • Maintains all vessel maintenance records and equipment warranties

Other
  • Participates in fleetwide task forces as requested


Accountabilities:
The successful associate director of marine operations will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by safety, quality, service, management evaluation, and feedback from peers on the city's team and guests.

Job Specifications / qualifications:
  • High school diploma or equivalent required
  • Must currently possess pilot 100-ton vessel license with a satisfactory record
  • Vessel handling and navigation knowledge
  • Minimum of 8 years of marine experience-must include 5 years as a captain with an outstanding record and 2 years experience managing crew
  • Coast Guard rules and regulations
  • Detailed working knowledge of all ship's systems and their proper maintenance: gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation
  • Mathematical skills necessary to interpret reports and budgets in absence of marine operations director
  • Operate vessel in accordance with all Coast Guard rules and procedures
  • Maintain immaculate operator record
  • Ability to successfully manage crew
  • Communicate effectively in oral and written form
  • Train and develop staff
  • Analyze and solve problems
  • Demonstrated ability to manage multiple priorities/tasks
  • Establish and maintain effective working relationships as required by job responsibility
  • Provide advice/opinion and exercise discretion concerning confidential and sensitive matters
  • Persuade and influence people
  • Listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus
  • Set aside emotional factors and/or validate them in order to discover key/relevant issues
  • Work with Microsoft applications
  • Qualified comprehensive background check required
  • Must submit to pre-employment and ongoing random drug and alcohol testing
  • As per USCG regulation, must be a US citizen or Permanent Resident


For purposes of this job description only, references to "Entertainment Cruises Inc." are to the following subsidiaries of Entertainment Cruises, Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Seadog Ventures, Inc., Spirit Cruises, LLC, and Potomac Riverboat Company, LLC. You are employed by one of these subsidiaries, not by Entertainment Cruises Inc.

Entertainment Cruises, Inc is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, disability, or any other classification protected by applicable law.



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