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Royal Service Supervisor

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Fairmont-Hotels-And-Resorts

Employer:	Fairmont Hotels and Resorts
Job Ref:	JPL00203
Industry:	Hospitality Hotel / Resort / Lodging Cool Jobs
Job Type:	Full Time
Country:	Canada
City:	Jasper
Post Date:	02/07/2013 11:03 PM
Royal Service Supervisor Are you a service professional with excellent organizational, analytical, and motivational skills? Lead our team of Royal Service Agents who are at the heart of our communication system; experts in all areas able to manage the call center functions and provide seamless service to our Guests and Colleagues. Hotel Overview: The Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit The Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience". Summary of Responsibilities: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Providing warm, sincere, and engaging service Ensuring all guest inquiries, messages and faxes are tracked, acknowledged and completed in a timely and efficient manner Ensuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all Royal Service agents are comfortable with them Promoting inter-departmental communication to ensure the best possible guest experience Scheduling all Royal Service employees to ensure correct coverage and support of this 24/7 department within the operational budget. Ensuring all key control procedures are followed Training, developing and recognizing all Royal Service Agents, and ensuring a strong cohesive team. Ensuring performance review of Royal Service Agents are completed in a timely manner Ensuring that Royal Service reserves and confirms guest requests using Restaurant Manager & Fore. Completing administrative tasks such as but not exclusive to payroll, update phone lists, stores request, grand an toy orders, vouchers, etc. Assisting in ensuring all phones on property are to the correct extensions and in good working order. Adhering to the hotel"s vehicle handling and safety policies while driving hotel and guest vehicles All other duties assigned Qualifications: 1 to 2 years of Hotel Front Desk experience required Previous supervisory experience is an asset Knowledge of Property Manager, Royal Service Manager and Microsoft Applications Interaction Management and Train the Trainer an asset Current First Aid certification an asset Must be an enthusiastic and positive team member who is self motivated and has strong organizational, interpersonal and communication skills Must be able to build and maintain positive working relationships with all Colleagues, Leaders and external contacts Must be able to multi-task and work in a fast paced environment Physical Aspects of Position (include but are not limited to): Frequent standing, walking and sitting throughout shift Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you"re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist! ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That"s why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London"s The Savoy, New York"s The Plaza, and Shanghai"s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

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