Front Desk Agent - The Westin Bayshore, Vancouver

Description

The Front Desk Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone.

The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out.  Another important responsibility is to promote and provide outstanding recognition and benefits to all of our Starwood Preferred Guests. In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential. 

Responsibilities will also include assisting guests with safety deposit boxes and posting miscellaneous charges.  This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment.

Requirements

• Successful candidates will have strong verbal and written communication skills and customer service skills.
• Hospitality Diploma and/or working toward diploma/degree or equivalent education is preferred. 
• Must be able to work a variety of shifts including overnights, weekends, and holidays.
• Must be a self starter with strong multitasking and organizational skills.
• Must be a proven team player.
• Previous cash handling experience is an asset. 
• Must also have basic computational and intermediate computer skills. 
• Previous front office and/or guest services experience is also an asset.
• Must have working knowledge of the area and local attractions.